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I went through this with a user as well. Ultimately I solved the problem by renaming names.nsf and clearing the notes.ini of all but the first 4 lines and let the configuration process create a new names.nsf. From there I recreated the locations as I wanted them. I allowed the contact synchronization process to repopulate the contacts from the mail file. I copied the personal groups over from the original names.nsf.
Creating a new copy or new replica of names.nsf did not fix the problem.
Feedback response number WEBB87DMWC created by ~John Desnikonyakol on 07/15/2010